Withdrawal request repeatedly asks for extra material

This case does not change the score by itself. A Under review conclusion is applied only after regulator records, public evidence, and manual review align.

The broker submitted an initial handling note. Ticket IDs, email domains, and account-state changes will be checked next.

Personal IDs, full account numbers, and email addresses are masked; only fields required for reviewer cross-check remain.

I added request records and original support chats. For Withdrawal, please check the late-May to early-June screenshots first.

Novus Capital Direct SG entity name, domains, payment details, and regulatory disclosures were merged into one review bundle. Key timeline points are checked first.